Refund policy

We are committed to providing a positive shopping experience. Please review the following return and exchange policy for important information regarding eligibility, requirements, and procedures.

 

GENERAL RETURN & EXCHANGE GUIDELINES

Items must be returned in original packaging with tags attached, clean, and free of wear, makeup, perfume, tobacco, or deodorant odors.

Items discounted, clearance, holiday items, jewelry, gift cards, and items marked FINAL SALE are not eligible for return or exchange.

Accessories (jewelry, handbags, scarves, hats, intimates, etc.) and shoes are FINAL SALE.

IN STORE RETURNS

Returns are for store credit only (usable online and in-store).

We must receive your return within 14 days from the date of purchase to be eligible for credit.

Store credit will only be valid for 14 days from issue date.

ONLINE RETURNS

Returns are for store credit only (usable online and in-store). Original shipping fees are non-refundable.

We must receive your return within 14 days of the delivery date to be eligible for credit.

You are responsible for the cost of returning the item. Please retain tracking information for your return. We are not responsible for lost or damaged returns.

 

EXCHANGES

Due to limited quantities, we cannot guarantee exchanges for different sizes or colors. If you wish to exchange, please follow the applicable return process above. You may use your store credit to use toward your desired exchange item. 

QUESTIONS? If you have any questions, contact us at patchandbloom@gmail.com. We're here to help!

Thank you for supporting our family-owned business. We appreciate your understanding of our policies and the unique considerations of operating a small business. Your business is valued, and we are grateful for your support.